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Policies
Company Security Policy
Your sensitive information is safe with us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we in processing.
When shopping on the Internet, limit your online shopping to Internet merchants, such as Oeveo, that have sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. As you use browsers that support SSL, such as Chrome, Firefox or Internet Explorer, your transactions are secure. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Never enter your credit card information on a website form that does not display one of these symbols in the status bar.
Another good practice when dealing with Internet commerce is never to include your credit card information in response to emails that ask you for this information. We will never send you emails of this nature. If you receive emails asking for this type of personal information, please forward them to our email at support@oeveo.com so that we can be aware of any fraudulent emails.
If you have any questions about security on our website, you can send us an email or contact us.
Company Privacy Policy
We are sensitive to the privacy of the information that you share with us. As part of your interaction with Oeveo and our website, we only collect information that we need to successfully process your order, which includes identifying information such as name, email, shipping/billing address, credit card number, and expiration date. From time to time, we will occasionally send you information on new products, services, and promotions.
If you do not want to receive communications from us in the future, please send us an email or contact us to let us know that you would like to opt-out of this service.
Shipping & Returns Policy
SHIPPING
Large quantity orders, large size pans, and custom pans may need to ship via freight carrier and will be subject to freight charges. Freight shipments are a minimum charge of $200 to business addresses with a dock and a minimum of $400 to residential addresses.
Orders for in-stock products generally ship out within 24 hours of order placement, excluding weekends and holidays.
Expedited shipping options are available at an additional cost for in-stock products. Expedited shipping may not be available for high volume stock orders or for custom orders. Orders with expedited shipping that are placed after 2PM/EST will ship out the following business day.
Shipping prices and Delivery times will vary depending on product availability and destination.
Orders for custom products have varying lead times so please check with our customer service team for the most current lead time at 704-755-8008 or by email at support@oeveo.com.
RETURNS
Oeveo is committed to the highest level of customer satisfaction. Orders for stock products can be returned within 30 days of purchase if they are in new, unused, and unaltered condition.
For a Return Authorization, please contact our customer service team at support@oeveo.com or 704-755-8008 to be issued a Return. Authorization (RA) number. Returns without an RA # will not be accepted.
Packaging and Sending Returns
Once you have your Return Authorization Number and a return address:
- Ensure that the product is in its original, new condition and includes all original materials (manuals, accessories, etc.).
- Please repackage the item carefully in the original packaging and materials in order to avoid damage in shipment*
- Write the Return Authorization Number on the outside of the return package.
- Send the product back to the return address provided by customer service using your preferred shipping method. Save your tracking number and track your return to ensure receipt.
* It is important that adequate packaging is used to return your product. We are not able to accept returns that have been damaged in transit on the return journey.
Once returned items are received, please allow up to 7 business days for your return to be processed and a refund to be issued, less shipping costs and 25% restocking fee. All customer choice returns are subject to a 25% restocking fee unless another order is placed, in which case the fee is waived.
Once a return is received by our Returns Department, Oeveo accepts full responsibility for all merchandise. We are not responsible for damage during shipment, loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
If your order is damaged, incomplete, or defective, please reach out to our customer service team within 7 business days of receiving your order. In the event of an error on our part, we will do our best to ensure returns or replacements are handled quickly and fairly.
Custom and Made To Order products, as well as any stock products that have been altered in any way are not eligible for return.
ORDER CANCELATIONS
- Orders for in-stock products cannot be canceled once shipped.
- Orders for custom and made to order products cannot be canceled once production begins.
- Cancellation fees are determined by the status of the project at the time of cancellation.
- Contact our customer service team with further questions.